CelcomDigi Berhad (“CelcomDigi”) has officially launched its all-new CelcomDigi app, marking a significant step forward in unifying its customer experience under one powerful, secure, and seamless digital platform. The new app merges the best features of the former Celcom Life and MyDigi apps, delivering an enhanced user experience built around simplicity, convenience, and personalisation. Developed in-house, the CelcomDigi app is designed to give customers complete control of their digital lifestyle—offering everything from account management and entertainment to rewards and security, all in one intuitive platform.
This launch represents a key milestone in CelcomDigi’s post-merger transformation journey and its ongoing commitment to delivering a superior customer experience. Serving more than 20 million customers nationwide, the CelcomDigi app replaces both legacy apps and becomes the company’s main digital touchpoint moving forward. It brings together the full spectrum of CelcomDigi’s products, services, and rewards, supported by Malaysia’s widest and fastest network.
Specialist, Izza Atirah Shirafuddin, demonstrating the special features that bring
customers an enhanced and secure digital experience.
According to CelcomDigi’s Acting Chief Executive Officer, Albern Murty, the app reflects the company’s customer-centric philosophy. “This new app combines the best of both existing apps with enhanced service features, powered by AI for smarter support and security. It’s designed to give users full control of their connectivity, delivering an experience that truly places the customer at the centre of every interaction,” he said.
Shaped by insights from over 10 million users and refined through extensive beta testing, the CelcomDigi app introduces three key pillars—Everyday Convenience, Digital Lifestyle, Built-in, and Creating Delightful Moments. Users can easily manage multiple lines, enjoy automated reloads, access premium streaming platforms such as Disney+ and Viu, and explore smart travel options with instant roaming connectivity. The app also integrates advanced security measures including biometric login, one-device protection, and eKYC for safer, frictionless access.
In addition to convenience and lifestyle features, the CelcomDigi app places strong emphasis on safety. Its dedicated Safety page provides practical tools to help users safeguard against scams and online threats. Customers can also subscribe to MobileSHIELD, an affordable protection plan starting from RM4 per month, to defend against malicious apps and privacy breaches.
To celebrate its launch, CelcomDigi is rewarding users with exclusive offers, including a 100GB high-speed data pass for only RM1, discounted streaming subscriptions, and complimentary roaming and IDD calls for 12 months for postpaid users. Current Celcom Life and MyDigi users are encouraged to switch to the new app before the existing apps are retired on 31 December 2025.
Available now on the Apple App Store and Google Play Store, the CelcomDigi app redefines digital engagement in Malaysia—offering a smarter, safer, and more personalised way for customers to stay connected in today’s digital age.