CARSOME Partners with BATERIKU to Expand After-Sales Services and Elevate Customer Experience. CARSOME, Southeast Asia’s largest integrated car e-commerce platform, has announced a strategic partnership with BATERIKU, Malaysia’s leading provider of on-demand Connected Roadside Assistance and the official supplier of SIRIM-certified ASTRA batteries. This collaboration marks a significant step forward in CARSOME’s mission to enhance its end-to-end automotive ecosystem, offering greater convenience and support for customers through integrated, on-demand services.
Through this partnership, CARSOME customers can now seamlessly access BATERIKU’s battery replacement services directly via the CARSOME mobile app and website. To kick off the collaboration, customers are entitled to RM50 off their next on-demand, on-site battery replacement service by using the promo code CARSOME50 (terms and conditions apply). This integration is designed to offer customers quick and reliable battery support wherever they are, aligning with CARSOME’s goal of making car ownership more transparent, convenient, and dependable.
Beyond battery services, CARSOME will also leverage BATERIKU’s expansive nationwide network of over 220 pitstop outlets as additional customer touchpoints. These outlets will now serve as access hubs where users can receive AI-powered car valuations, book inspections, and conduct vehicle transactions—buying or selling—directly with CARSOME. This expanded footprint allows CARSOME to bring its trusted automotive services closer to communities across Malaysia, enriching the overall customer journey.
Further deepening the collaboration, BATERIKU’s proprietary ASTRA batteries will be used in the refurbishment of vehicles at the CARSOME Certified Lab. This reinforces the company’s commitment to quality and assurance, ensuring every vehicle meets CARSOME’s high standards before reaching customers. Eric Chan, President and Chief Operating Officer of CARSOME Group, emphasized that the partnership with BATERIKU not only broadens the brand’s service offerings but also upholds the customer-centric values that define the CARSOME experience.
BATERIKU’s impressive track record supports this alignment. Having sold over 500,000 ASTRA batteries—with a warranty claim rate of under 0.5%—and supported by a robust team of over 1,500 trained mobile technicians (BHero), the company brings significant operational expertise to the table. Azarol Faizi, CEO of Bateriku.com, highlighted that ASTRA batteries symbolize quality, reliability, and peace of mind, backed by SIRIM certification and comprehensive nationwide warranty support.
Both companies view this partnership as more than a service integration—it is a joint effort to reshape automotive mobility in Malaysia and beyond. As CARSOME continues to develop an integrated, digital-first automotive ecosystem, this collaboration with BATERIKU stands out as a strategic move to enhance vehicle ownership, from purchase to long-term maintenance. Together, they aim to deliver a seamless, customer-first experience that empowers drivers with trust, convenience, and unparalleled service quality.