Market competition for smartphones has increased. Innovation in customer service and total customer experience are equally important as innovations in products and technology. By doing this, brands may maintain a positive brand perception while giving customers a better customer journey and experience. A brand may keep its devoted customers while upholding its stellar image by improving the customer experience.
Three video clips that OPPO released in June and July of this year were taken from actual users in various nations, and users seemed to enjoy them. While the second video, A Chance Meeting, tells the tale of a repair technician who assists an Uber driver in finding and fixing GPS problems while still being on standby, sitting in his car, the first video, Together We Create, showed the experience of elderly users who had learned how to use smartphones with the help of service advisors. The final film, Reunion, contrasts how an OPPO service representative returned the phone to the consumer who experienced unique conditions. The videos showed how OPPO engages with its customers by overcoming common obstacles.
Whether it is an out-of-the-ordinary experience or a part of daily life, all the stories have shown OPPO’s service motto of “Care & Reach”, which aims to constantly remove the barrier between customers and OPPO products by empowering its users with simple ‘How-to’ guidance and the convenience brought about by advanced technology.
In addition, OPPO also held its ” Perfect Companion in June” offline activities in Malaysia, Philippines, Pakistan, Egypt, Tunisia, and some other countries and regions, encouraging users to take their older parents to OPPO Service Centers and clear up their confusion on the daily use of cell phones, or fully master a new device function.
They had the option of going with their parents when they updated the software on their devices, and they could also choose to get free maintenance on their own devices. By enhancing user experience on their gadgets, the month-long event aims to motivate people to provide their elderly parents with extra attention and company. As a result of this event, many elder parents were assisted by the OPPO support team in resolving a variety of smartphone usage issues as well as learning about a number of useful and amusing phone features.
By giving the elder generation the tools to manage their devices and show that they, too, are tech-savvy, OPPO has proven its dedication to offering thoughtful services and a hassle-free user experience. With the help of these programmes, OPPO is devoted to ensuring that consumers get the most out of their OPPO Products.
